Kotak Mahindra Bank — harassment calls from recovery agencies and agent with abusive language

Address:

400064

I have a kotak credit card with crn no.[protected] and using this cc since 2017 and no dues till november 2019. I paid rs. 8200/- on 6th of january 2020. Post that i started getting calls from recovery agencies stating they are from kotak bank specially from (+91 [protected] & 91 [protected]) person from this no. [protected] started spreading that i am a thief and i ran away by taking banks money at my neighbour and the next call ended with argument and insulting, abusive way. Which was disgusting. I told all the agent that my financial situation is gone bad hence i wont be able to pay the funds for few month once it get better i will repay entire amount as i am genuine customer of the bank since last 3 years. After that i got a call from mr. Kailash (91 [protected]) and he asked me to arrange 15k in 2 days (Sat and sun) which was not possible for me i even told him the same situation of why i am not able to pay the amount. I told him to please put the remark and ask bank to put all the necessary penalties which i will pay soon. Even i had sent him the abusive and harrashment call from the first agent which he said that is from the agency and stick with his statment of paying the funds. He told me that he have the detials of my office and the chairman of the same. Post that he spread my chairman contact details to the agency and my
Chairman started getting anonymous calls stating form kotak bank and how can you keep a employee in you compay who is thief and stole money from bank and with cheap language and conversation they ended call all the time.in a day my chairman got around 15-20 calls like this for 11th and 12th feb since early morning.

This all conversation with the agents specially from above both numbers were unfair and abided the law.

Once again i am stating that i will be paying this dues in next few month but no now as i am not in the situation to pay that. But if such harrasment call disturb my image at my workplace i might need to take serious step about my life.
I would request

You to kindly look into the same.

Regards,
Hitesh sawant