Kotak Mahindra Bank — I'm complaint for ad hoc statement charge

Address:

H.No-212, Kakrola Village, Near Surajkhunda Dharamshala, New Delhi, Delhi, 110078

Dear sir/madam.

Your bank was charg me ₹.118 which i not required service.

Ad hoc statement charge ₹118 have been deducted on 03-dec-2019 from my kotak account account without any information.

But i haven't asked for any such statements from bank either by visiting branch or through net banking.

And when i opened account bank said their is no charges of online or esttment.

So i need clarification from bank or reverse my ₹118 to my account. As it can be clearly seen in the screenshot attached with this mail that i have charge. Kindly explan to me the reason for the leving of this charges and refund me the charges hence wrongfully debited to my account.

Withdrawal - 118.00 rs.

Thanking you sir/madam