Kotak Mahindra Bank — imposition o[censored]nnecessary charges

Address:

New Delhi, Delhi, 110024

Dear sir,

I am very disappointed with the grievance faced recently with kotak mahindra bank, east of kailash, delhi wide a/c no. [protected] and (Crn[protected].

On 15th april, 2017 some charges were imposed to my a/c unnecessary as nmc. I visited the branch on the same day had a talk with miss mitali anand (Bank executive). According to her my a/c was not maintained with the minimum balance but i clarify her that my a/c is actually non maintaining a/c. Miss mitali checked the same and said yes your a/c was non maintenance required a/c, that facility to your a/c has ended and thats why charges were imposed. I told her, if there is any thing going to change with my a/c requirement the bank should communicate with me properly (Like, you have to main minimum amount in your a/c from this date and onwards). Miss mitali was convinced with my point and said, sir the complete charges will get reversed but you will need to maintain a minimum bal for future. I said how much i need to maintain? Miss mitali confirmed me to maintain a bal of 10000 or more to avoid any kind of charges. With her assurance i deposited a cash amount of rs. 10000 immediately and maintaining the same till date. The charges were reversed by the bank completely.

Now, on 16th may, 10th june and 18th june the bank has charged me nmc charges again, i noticed the charges and visited branch on 14th july and had talk with miss aditi (Bank executive) she checked and realized that the charges imposed wrongly. She took my application and confirmed me that the whole amount will get reverced on 27th july i got the reversal but with the short amount.

I talked with miss aditi, according to her the tax part of the charges is not reversable. I told her how should pay a tax part on a charge which is not actually imposed on me. Her explanation was, as gst is applicable now a day... Only the amount of charge can reversed not the tax.

Unfortunately, i am not agree with her reason of non reversing tax part.

Sir, you are kindly requested to take the matter on priority and guide me what should be the actual resolution and what should i agree with, kindly guide.

Looking forward to your opinion and action.

Regards,
Md nazish alam
Ph. [protected]