Kotak Mahindra Bank — Kotak Bank account details

After every 15 days, I used to get new msgs from your every agent with the same statement for the account which am not using for more than 3 years now and for which already complaint and mailed to get it closed once I already deposited the amount.
Every time I shared the screenshots and msgs to your new agent and they say sorry and after 15 days, new person come up with the same things.
Don't you have the compile details of every customer. Why always I have to say the same thing everytime with your new agents. Please look into this on prior and I really don't want to deal with this anymore