Kotak Mahindra Bank — kotak mahindra bank account conversion charges effects

Kotak mahindra bank turned my 118 account to 10000 min balance account and then converted to 3 in 1 account, then zero balance account finally with a long wait. Now i need to submit cancellation cheque of 200 rs in kotak securities but when i credit balance in the account instead of cheque my balance was debiting as charges.

Due to employees targets consumer like me are effected.

Please withdraw my balance and provide me only zero balance account.

I have went to bank multiple times just to convert these accounts. (Bangalore and hyderabad)