Kotak Mahindra Bank — Kotak Mahindra Bank Nps kyc pending for a long time

I had registered for nps and have selected my kotak mahindra bank as my pop bank for nps.

My pran is generated. However, kyc verification is pending from kotak bank. The nps status right now says "Freeze due to KYC verification is pending at Bank".

The kyc verification is now supposed to be completed by bank.

Its been more than 12 days and the kyc is still not verified by the bank. I need to make investment before this month end but the bank is being a blocker. Without kyc verification, i can't invest any further in nps.

I tried to reach kotak bank NRI customer support but no one is responding.
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