Kotak Mahindra Bank — lien applied in bank account and asking to pay total credit card o/s

Address:

Vivekananda Nagar (Dishari), East Udayrajpur, Badu Road, Madhyamgram, Kolkata-700129, Kolkata, West Bengal, 700129

Dear Sir/Mam,

Hope you are doing well.

This is to bring in your notice that i missed my credit card payment last month because of delay in receiving the salary.

I received a call from bank end and post i explained the situation to them they told me that sir no an issue please provide a check of Rs.8000/- for 31st-March'19 by doing this your account will be in good standing and credit card will remain active, so as i was due to receive the salary on 31st-Mar i provided the cheque.

Today i received my salary and when i checked my account i found that my account is on hold of Rs.80000/- which is my total CC outstanding.

I called the customer care executive and asked to take the request to deducted the minimum due of 16000/- from available balance and release the rest of the amount and remove the hold.

But the call center executives are asking me pay the entire O/S amount (80000/-) post which they will be able to take the request to remove the lein from my account.Please help :(

Requesting you to help me in this as i not a regular defaulter and i was making regular payment, just for this month it was delayed because of my salary issue.

Please help in taking the request to debit the minimum due and release the rest of the amount in my account so that my account remains in good standing with credit and bank account remain in active state.

Please help me in this crisis situation.

NAME: Soumadeep Chatterjee
CRN: 36341112
D.O.B: 26/12/1987
CC Number: [protected]
PAN: AKAPC3384P

Regards,
Soumadeep Chatterjee
[protected]/[protected]