Kotak Mahindra Bank — Mailing address for credit card not changed.

Address:

Jaipur, Rajasthan, 302023

I am using kotak mahindra bank credit card (Not saving account) from 2013, at that time i was in hyderabad, now i have moved to jaipur and last month my card got blocked and i needed to change my mailing address as bank will send a new card on it. I talk to costumer care and they suggested me to apply it online "address change and card replacement" i followed the same and raised a request submitting all necessary documents on 8th of april 2016, i was told that it will take max 7 days, but i didnt get any verification call or anything during 7 days and after that my request was rejected as "given address is wrong". Again i reached to c care, they told me the same reason, i told them that the guy who came for verification should have atleast call me once if he is unable to find address and rejecting the request. I dont know where from these verification guys are as they can not find a simple address or god knows they even tried to find it. Next time i applied via bank branch giving hard copy of the same documents and after waiting another 10 days this request was rejected with reason "landmark not mentioned". Which i found nonsense as i was stopped to mention it even for 1st time as it is not in my id proof. I dont know why this guy dont try to find addresss, he has no idea how much trouble it makes for me or he dont even bother about it. Again i reached to c care and tried to talk to the manager but they ignore it as client is not as important for him, he just directed the executive to take another request on high priorities (So called) and promised me that this time the guy will take appointment from me before coming on verification and i will get my card with in 7 days, and went through the same procedure 3rd time and as i expected i didnt get any communication from anybody and on 9th may that request was also rejected giving reason "not able contact on call". And today i reached to c care again and asked to talk their manager and she said she will arrange a call and the manager will call me asap.
Its been more then one month since i am trying to change my mailing address, just a simple task, i am living in a tier-1 city every e-comm site deliver here without any hassle. I want to know that are the verification guys belong to some other country so they find it so difficult to find addresses, without thinking about costumer. I didnt expect it from such a big private sector bank. I am litterly irritated from kotak bank and its verification. Your services are worse then govt. Adhaar card service. You have no idea how much panic i am just because of your services and i feel like i have no other work except calling you again and again.

Manoj kumawat
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