Kotak Mahindra Bank — money deducted by bank

Address:

Faridabad, Haryana, 121001

I have a saving bank account in kotak mahindra bank, nit faridabad (Haryana) branch & my a/c no. Is [protected], i had make one dd for rs. 2850000.00 on 21/01/2020 from my branch, at the time of making dd i had asked what is the charges for dd & bank representative had told me there is no charges for making dd but after four days on 25/01/2020 bank has deducted rs. 8404.00 as dd making charges.

Then i went to my branch & meet with branch manager regarding this issue, then manager has asked to that guy who told me there is no charges for making dd, the that guy told by mistake i had told this, then i lodge a written complaint to branch manager to refund my money back, then he told me he will refund rs. 2500.00 in this month & balance will be refund in april-2020 if i maintain my account balance good.

But after 20 days i didn't get any refund, please look into this matter & do the needful asap.