Kotak Mahindra Bank — Moratorium extension

I have applied for moratoriuom due to salary cutoff in my company.
The moratorium was extended and i also applied for that. And it was alo approved i geven got the approval mail and the re schedule mail. But still the are sending people to my house and asking me to pay my emi. I am even getting harresment call from the for payment. I don't understand why there are sending people to my house during these pandemic when there is spreading of virus which can be easily spread through them as the keep on roaming

Name sameer
Kotak bank
Loan acct numb:- spln61816456
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