Kotak Mahindra Bank — Not issued NOC

MY CREDIT CARD IS NOT ACTIVE FROM LAST TWO YRS BUT THEY JUST CHARGES ND I PAID PAID ND PAID THEIR LATE FEES...After paying all un necessary LATE FEES I have not received Kotak credit card noc letter after paying all my amount as per the reversal letter... PLEASE ISSUES ME NOC LETTER ND ALSO INSTRUCT THEM TO Forward THIS NOC LETTER TO CIBIL AS MY RECORD JUST HAMMPERED...