[Resolved]  Kotak Mahindra Bank — PATHETIC SERVICE AND MANNERLESS EMPLOYEES

Address:

Chandigarh, Haryana

My name is Prateek Goel and i'm a resident of Panchkula (Haryana). I am using the Credit Card (number- [protected]). The people who deal with the customers of the Credit card holders are really very MANNERLESS people. They have no ethics at all. Totally casual approach towards their work. I would really like to highlight the name and number of the concerned person. I'm really disturbed and felt so bad for the kind of services they provide. NAME: Mr. Gulati (sector-9 branch Chandigarh) Number: [protected] ANOTHER NUMBER: [protected] (unknown name) I have been to the hospitality industry, so i know how to talk with the clients and how to handle them. I am in a state of shock to look at the way your executives talk and the way they react to the queries. In addition to the worst executives, your customer care helpline is totally useless. First of all it does not connect, even if by chance it does connect, your IVR is so pathetic that it does not let you reach the correct department. Once we talk to the executives, they keep transferring the from one place to another. I have made the complete payment for the credit card. I want the card to be shut down forever, RIGHT NOW. I hope i will get a revert from the Kotak team ASAP. If i do not get a proper revert with the actions being taken, i'm afraid i'll have to take printed copy of this mail to the related police department.