I am writing after complete dis-satisfaction due to no any proper help from customer care for technical error in internet banking when transferring the amount from my 1 Kotak to another Kotak bank of mine. Refer attached error print screen.
I reached out to customer care number from my phone number [protected] and to be honest the Keya Chatbot is totally frustrating and roadblock for me to connect with human customer representative . You are charging us on customer care number where we as customer are spending most of the time with chatbot and listening your unnecessary adds and wait time. I called 7-8 times and then i reached to one of your customer care representatives who accepted that there is technical error in your system however she did not help me to raise complaint to IT team because I am facing this problem in my wife Kotak account and she enforced me to ask my wife to call customer care from her registered number. I told her that my wife's registered phone number is not active at this moment so my wife can call her from landline and then you can verify her details to move ahead towards raising this complaint to IT team. Customer representative denied for it again so i gave her another solution if i can send the technical problem to customer care email id from registered email id of Kotak account for which also she denied.
After multiple requests, i asked to connect with her manager or supervisor but she denied initially and later she said that she has passed the details to manager and i will get call back and i have been waiting for that call till now.
I am in TROUBLE for sending amount from my 1 account to another account in family for URGENCY and your team is giving il-logical EXCUSES and NOT helping me here with any alternative solution.
Was this information helpful? | 
