Kotak Mahindra Bank — Phone No: [protected]/103 Harrasment done by Kotak Mahindra Bank

Address:

Mumbai City, Maharashtra

Respected Uday Kotak Sir, I take this opportunity to introduce myself my name is MOEENUDDIN MUNIR AHMED MITHAWALA pursuing Chartered Accountancy course, surviving with a girl child, a wife, an ailing father and mother and a struggling brother, hereby bring to your kind immediate notice that I was holding a credit card No: [protected] of BARCLAYS BANK since[protected] and had various transactions and I have payments also, but to unexpected financial constraints in the year 2009 I have requested the bank to settle my account by giving some feasible flexibility for payments the conversation were going on for months and then afterwards the communication was halted as BARCLAYS BANK has stopped all the operations in India. Afterwards in the year 2013 I use to receive the calls from your Bank ‘KOTAK MAHINDRA BANK’ that ‘BRACLAYS BANK’ is acquired by KOTAK MAHINDRA BANK and now the payments will be made to them I requested the caller to give some flexible modes of payments by giving a proper settlement amount and Installments but they were not ready to do the same and the process got halted. Sir, first point is that as I had not received any communication either on mail or a written correspondence for the said acquisition of BARCLAYS BANK by KOTAK MAHINDRA BANK. Sir, the situation got worsened when I was studying in library for my CA exams of Nov 2014 attempt and all of sudden I got a call on my cell phone no [protected] of a lady named SONALI (may be not her real name as they always change their names every time and will never say their true name) from[protected]/103 on Tuesday, 11th Nov, 2014 that any how I will have to settle my dues immediately and speak for settlement at that time I was in my engrossed in my studies of COST ACCOUNTING AND FINANCIAL MANAGEMENT PPAER which was scheduled on the very next day Wednesday, 12th Nov, 2014. I requested the lady to speak to me tomorrow so that I can speak in peace but then also the calls were continued by using abusive languages of CHUTIA & CHOR as I was studying I switched of my cell phone, the lady then called up my residence no and she roughly abused my mom very badly and told her that ‘KYA TUNE TERE BETE KO SAB KE PAISE KHAANE AUR CHORI KARNE SIKHAYE HAI?” my mom told to speak peacefully but the lady continued to abuse . Afterwards my mom disconnected the connection. This whole incident happened on Tuesday, 11th Nov, 2014. Afterwards when I was back home at night after studies there was a huge quarrel in my family. Sir, just imagine what must my state of mind at that point of time when next day I will appear for my CA exams. The very next day on Wednesday, 12th Nov, 2014, the lady has crossed the limits, I receive a call from by brother at 1 p.m. when I was leaving for my exams at 2 p.m., that now the lady had called up at my brothers office and scolded and abused my brother, Sir, the question is that where my brother got involved, as due to some personal family issues I am not in talking terms with my brother . I called up the lady on above specified number and requested her just to wait till 5 p.m. till my exam get over on the way to the exams I requested her to give some proper amount of settlement and installments, she threatened me that if I will not assure on her terms she will again call my brothers office and scold and abuse him afterwards any how I have reached the examination premises and I have to swith off my cell phone. I requested the lady to settle the amount at Rs. 20, 000/- by giving 10 installments of Rs.2, 000/- each, but she stressed that I have to pay in 2 installments of Rs.10, 000/- each. I requested her but the lady again told that if I will not accept her terms she will again call at my residence and scold my mother and at my brothers office. After 2 days she again called up my brothers office and scolded the staff of that office as my brother was out office at clients place. The another worst situation happened on Saturday, 22nd Nov 2014 and this was beyond imagination sir, she called up at my residence and again scolded my mom told her CHOR and KUTIA and abused about me as my cell phone was out of range as I was again studying for my TAXATION paper to be held on SUNDAY, 23rd NOV 2014 (this paper was suppose to be held on Friday 14th Nov 2014 but got postponed). On Saturday, 22nd Nov 2014 my brother was also on leave from office as he was also appearing for his Part-time MBA exams to be held on same day SUNDAY, 23rd NOV 2014, the lady again called at my brothers office and when the staff of office told that he is on leave she abused the staff by telling that “KYA TUMLOG CHUTIA BANTE HO, KAL TOU OFFICE AAYA THA AAJ KAISE NAHI AAYA, JHUTH BOLTE HO, SAALE SAB HARAMI HAI” this was the language the lady used at my brothers office. Any how my brother approached me and told me the whole situation afterwards around 2 p.m. I called up on [protected] and assure I will make the payment she told me to settle the amount now at Rs.17, 000 (2 installments of 8, 500 each) I again requested her to less the amount at Rs. 10, 000 and take the payment at a stretch as it is a disputed case of a closed and vanished bank any how, i have to say yes to stop the conversation as I was really worried that she will again call at my brothers office and there may be a situation that he may lose his job and I was having my paper on the very next day. Sir, who has given so much authority to call at my brothers office and how she got my brothers office no. is a big question mark? Sir, I have not taken any amount from your bank or have used your banks money and KOTAK MAHINDRA BANK does not have the authority to do these irrational and unethical things with the people which against the RBI guidelines for recovery. If Barclays Bank was so good then why they got vanished from India? Have we told KOTAK MAHINDRA BANK to take over BARCLAYS BANK? Now, Yesterday MONDAY, 24th Nov 2014 I had received a call from verification department of ‘PHOENIX-ARC: KOTAK MAHINDRA BANK’ regarding payment the callers were ALIA KHAN & VENKATESH, I have spoken to them for 20 minutes and explained the whole incidence they apologized about inconvenience and assure me that I will get a call from the concern dept I have not approved the verification payment till yet. SIR I AGAIN REQUEST YOU TO SETTLE THIS AMOUNT AT RS.10, 000 I AM NOT ABLE TO PAY RS.17, 000, I AM IN WORST FINANCIAL CONSTRAINTS AND I ORDER AN APOLOGY FROM THAT PARTICULAR LADY, SHE WILL HAVE TO APOLOGIZE ME, MY MOTHER, MY BROTHER AND OFFICE STAFF OF MY BROTHERS OFFICE, THEN ONLY THE PAYMENT PROCEDURE WILL GO AHEAD. Thanking You, Yours Truly, Moeenuddin Mithawala. [protected]