Kotak Mahindra Bank — refund amount of cancelled ticket

Dear sir,
This is to inform you that i have not yet received the refund of the cancelled ticket which was cancelled on 16 october 2017

The details of which are mentioned below:

Pnr - [protected]
Transiction id - [protected]
Cancellation id - [protected]
Transiction date - 16 oct 2017
Transiction amount - 315
Refund amount - 315
Refund status - refunded
Refund date - 20 oct 2017
Train no. /name - 14236/be bsb express

The reservation was from bareilly to varanasi from sleeper class

Although while checking in the irctc website it is showing that the amount has been refunded on 20 october 2017 but till date no refund has taken place in my bank account. 10 days have passed but i have not received the refund.

Request you to refund the amount in my bank account from where the amount was paid while booking the above ticket.

For any consult and inquiry email me - [protected]@gmail.com

Hope for a swift action from your side.

Thanks & regards,
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Kotak bank have no compaint mail address.???
this is suit for bank status?????
please provide bank mai ad. as soon as
Kotak Mahindra Bank Customer Care's response, Oct 31, 2017
Verified Support
Hi, you may write to us post login in to Net Banking > Get support> Inbox. This helps us get complete information with CRN, account number and other details that too often get forgotten in Emails. ^Team kotak
Mamshad Ahmad's [Complaint's author] reply, Oct 31, 2017
provide me an e-mail id on which i will send my complaint
how can i get my money back provide me proper information i will be very thankful to you
Mamshad Ahmad's [Complaint's author] reply, Oct 31, 2017
i don't have any account in your bank why the railways sent my money to your bank why they didn't refunded my money in same bank
and what's the process to take the money to my bank account

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