Kotak Mahindra Bank — Silk Account Privileges Not Extended & Rectified for 8 months

Address:

Mumbai City, Maharashtra

I have an account with Kotak Mahindra Bank Ltd. as a Silk Savings. I have been entitled to free PVR Movie Tickets and other privileges being a Silk Customer on minimum balance maintenance and minimum spends through the car. after subscribing to this account i never had an issue, but suddenly July 2014 onwards after a new account apart from this account was opened with KOTAK, since then all my privileges and movies tickets etc. have been stopped I have complained to their customer service several times but no use. they asked me to go to the branch, and i did that several times and met Ms. Diana there but still no use. she took months to try to resolve but no revert and no action. they asked me to close the other account, I did that but still the problem persists. i have been gettting false assurances and only promises from their branch manager mr saurav ranjan and shamelessly they only verbally say things and make it a point to never put it in writing. i have emails from them apologizing and issuing backend tickets etc. but still month on month the problem continues and there is simply no resolution to this. they complete system is corrupted and not rectifiable. Please note - I will not let you guys harass and trouble me. I will continue to escalate this again and again on all different social websites till the time i get a resolution. After discussing this issues again and again and again with various people in your bank I feel that now its time to take to the highest authority in Kotak. As careless and shameless as you could be... you have not only harassed a customer but also been apathetic about the issue faced by me for over 8 months now. - Dipti Trivedi [protected]