[Resolved]  Kotak Mahindra Bank — [SR#:1-[protected]] - Miss commitment by Ashok Kumar Sharma(Asst.Manager)(Fraud)

Address:

Gautam Buddh Nagar, Uttar Pradesh

[protected]@kotak.com To MeMe Feb 28 at 5:20 PM Dear Mr. Mehta, This has reference to your email dated February 27, 2014 regarding the concerns raised by you. At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us. We wish to inform you that Aqua Credit Cards are not issued on the basis of TAX Saving Term deposit hence the card was not issued to you. We wish to inform you that the TAX savings Term deposit cannot be liquidated before the maturity date. We are sorry to note that your experience has not been commensurate with what we strive to provide. We assure you that there is intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our sincere apologies for the same. We trust the above addresses your query adequately and we are extremely apologetic for the inconvenience caused in this regard. In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/Kotak/common/ombudsman.htm. You may also contact your nearest Kotak Mahindra Bank branch for further details in this regard. Assuring you of our best services at all times. Yours sincerely, Neeraj Komath Office of the Nodal Officer, Consumer Bank Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected] -----Original Message----- From: [protected]@yahoo.com Sent: 02/27/2014 14:43:17 To: "[protected]@kotak.com" Cc: Subject: Re: [SR#:1-[protected]] - Miss commitment by Ashok Kumar Sharma(Asst.Manager)(Fraud) Hi Neeraj, I am very disappointed with the services of Kotak mahindra bank...after all the conversation with i had earlier with you and your staff. Still all raise their hand after all of the things which has done by the staff and Ashok kumar sharma.. That is not new for me and bank did nothing for me to refund or give me a card after this fraud . As you know there is not my fault and your Manager Ashok kumar sharma did mistake, why should i pay for that. So I am going to the Consumer Court as i have not receive satisfaction answer from You so i will considered as a fraud. Regards Ashish Mehta [protected] On Wednesday, 26 February 2014 6:15 PM, "[protected]@kotak.com" <[protected]@kotak.com> wrote: Dear Mr. Mehta, This is further to our email dated February 19, 2014 regarding the concerns raised by you. At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us. We wish to inform you that Aqua Credit Cards are not issued on the basis of TAX Saving Term deposit hence the card was not issued to you. We further wish to inform you that the TAX savings Term deposit cannot be liquidated before the maturity date. We are sorry to note that your experience has not been commensurate with what we strive to provide. We assure you that there is intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our sincere apologies for the same. We assure you that there was no intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our apologies for the same. We trust the above addresses your query adequately In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/Kotak/common/ombudsman.htm. You may also contact your nearest Kotak Mahindra Bank branch for further details in this regard. Assuring you of our best services at all times. Yours sincerely, Neeraj Komath Office of the Nodal Officer, Consumer Bank Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected] From: Nodalofficer (Retail Liabilities, KMBL) Sent: 19 February 2014 16:52 To: [protected]@yahoo.com Subject: [SR#:1-[protected]] - Miss commitment by Ashok Kumar Sharma(Asst.Manager)(Fraud) Dear Mr. Mehta, This has reference to your email dated February 18, 2014 regarding the concerns raised by you. At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us. Pursuant to our today?s conversation we wish to inform you that we are currently in the process of investigating the matter and shall revert to you at the earliest but not later than 5 working days. Your service request number is 1-[protected]. Your continued patience is solicited in the matter. Assuring you of our best services at all times. Warm Regards, Neeraj Komath Office of the Nodal Officer, Consumer Bank Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected] From: shawn martin [mailto:[protected]@yahoo.com] Sent: 18 February 2014 14:48 To: Service Bank (Consumer Bank, KMBL) Cc: Nodalofficer (Retail Liabilities, KMBL); K Marshan Principal Nodal Officer (Corporate, KMBL) Subject: Miss commitment by Ashok Kumar Sharma(Asst.Manager)(Fraud) Hi, This is just to bring you in notice that I am Ashish Mehta Newly customer of kotak mahindra bank. I have a salaried account in Kotak Mahindra bank([protected]). I have spoke with Ashok kumar sharma in my office on 12/12/2013 about credit card against FD. Mr.Ashok kumar sharma and Mr.Devanshu Viplav (Manager) Sector 63 Noida reached in my office on 16/12/2013 to make a Fixed deposit of 30, 000. he commit me that he will give a Aqua gold card against my tax saving fixed deposit. Mr. Viplav(Manager) was not sure that bank is giving credit card against tax saving deposit. He told ashok to cross check and he confirmed it over the phone to another person and taken my signature on tax saving plan deposit and debited 30, 000 from my bank account on 18/12/2013(17/12/2013 0180/TD/3392596/ASHISH MEHTA) said u will get your credit card after 10 to 14 business days. After 10 to 14 Business days when i spoke with Mr.Ashok kumar sharma about my credit card. I get to know this part that my card got declined as my cibil was not good. But i informed earlier that i need Aqua credit card because i know my cibil is not good and i make the 30, 000 as a deposit. Than i spoke with Devanshu Viplav(Manager) said he said that he will refunded the amount to me after few days without taking any action against Ashok kumar sharma said i m trying please do not make any complaint against Ashok. After 3 to 4 days he said that our Branch manager want to talk to you. After some days i have reached the branch of kotak mahindra bank branch Sector 63 noida. I have spoke with the branch manager Mr.Ashok Aggarwal. well u don, t believe i have never this kind of pathetic service in my life. Mr.Ashok Sharma admmit infront of Mr.Ashok Aggarwal(Barnch manager), Mr. Devanshu Viplav (Manager) that he did the mistake and he apologies and the best part after listening everything he said i m sorry we are unable to do any thing. he said i[censored] want to launch a complaint against him consumer court or in bank do it but i can't help you out. After that i have decided that i will go to the consumer court than i have spoke with customer care executive (santosh) and guide me before taking any decision reach to your local bank branch. At last i have visited to the local branch of preet vihar near to my home. I told the hole story to Miss. Charu Vohra (Branch Operation Manager) and than she made a call to Mr.Ashok Aggarwal and Devanshu Viplav. They Both started blaiming each other. Still Charu given me the assurance that she is sending the mail to the head branch (mumbai) said she will let me know in 24 hrs. After 24hrs she said i m sorry sir bank will not refund you that amount or covert into Fixed deposit.I have the letter which is signed by Mr. Ashok kumar Sharma that he misguide me. Now where is my mistake and i did mistake taken service from Kotak mahindra Bank that is my fault. I am very disappointed with the services of kotak mahindra bank and staff. So please do the needful and do let me know the best bank will do it for me. Regards, Ashish Mehta [protected]