Kotak Mahindra Bank — Term deposit of 76k is not reflecting in my account

Address:

Gurgaon, Haryana, 122001

I had a term deposit with the bank and it got renewed on 5th Jan 2016. The amount was of 76K. I asked the bank how can I link that to my account. They told me the procedure but when I was trying this I got some error message. I again called the customer Care and they told me that I have one Credit card issued on this TD and asked me to cancel that credit card if I want to link that. I placed the request on 5th Jan itself to cancel my card and liquidate the amount. On 7th the request was fulfilled but since then the Term Deposit is not showing in my account. I am calling the customer care since then and they are giving me turnd around of 1-2 day every time. I also visited the branch they also can't see any detail and told me it is some technical issue and I should contact customer Care. When I am calling customer care banking dept. says that the issue with the credit card team and when I call credit card team they say that issue is with banking dept and none of them is helping. I am not sure to whom shall I reach.