[Resolved]  Kotak Mahindra Bank — Unauthorized money deductions from my account as atm withdrawal

Address:	Bangalore, Karnataka, 560073
Website:	www.kotak.com

HI,

As Kotak was a new bank 5 years back with less ATM facilities around Bangalore I was given a word that I could withdraw any number of ATM withdrawals and I signed for the same .
Now suddenly they changed the policy that more than 5 transactions service charge will be deducted of 23 rs and I was not informed about the same and the deductions kept on going
I tried to contact customer care and manger of my branch (service request - 1-[protected]), I opted for a call back but never received a call however received an e-mail stating that my account has changed to normal account  and I was never informed or I did not sign any document
This is devastating and frustrating, however I agreed to the fact and let it go .. but still the deductions are happening and worst part is it happens on the same day
When I call to customer care they say they are deducting for the December month ATM withdrawal in month of January, I have never seen any business where you deduct the money in next month .. unfair business
Again last moth 100 rs was deducted when i have not exceeded the withdrawal more than 5 and when I called they are stating that this was for the month of September 2015 … now this is heights

I would close the account as I am getting continuous disappointment although I gave some leverage, now I want all my deductions to be reversed as I have not authorized or signed for or I will close the account and same will happen with other customers

Awaiting reply


Best Regards
Dharmender Dubey