Kotak Mahindra Bank — uncleared moneygram transaction

Address:

Gorakhpur, Uttar Pradesh, 273001

Made a transaction via moneygram to one of your customers since friday, 14th february 2020. Recipient claims her account has not been debited till today, 3 business days after the transaction has been paid by moneygram.

Kindly assist with resolving as i have attached the details of the transaction. I just really need to confirm if pawan's account has actually been credited and she is a fraud and denying it to me. Or if the money is actually stuck between the bank and moneygram. You can contact me on [protected]@yahoo.com.