Kotak Mahindra Bank — uninformed charges

Crn[protected]. I was charged 885₹/-for annual debit card fee which was never informed to me while opening account by the bank executive. Would be referring kotak escalation matrix, if reversal of 885/- not gets approved. Uninformed 885/- was debited from acc on 27th jan 2020 without any prior intimation. I didn't received any email/ msg regarding the same. Can't expect such pathetic service from kotak. No bank charges so much for even a platinum card. Don't clarify regarding the concern that the charges were for annual debit card fees etc. Only provide a firm evidence if bank has sent any email/message for such unauthorized deduction. It is a serious matter which needs to be taken into consideration urgently. It feels vulnerable that i've no security from bank itself. Bank itself deducting money without any notice. That is completely unacceptable and a offensive act.

Because of your swindle service, switching to genuine bank. Was thinking to make it a primary bank but because of such inconsiderate service never gonna use kotak ever. Nor do gonna recommend it to anyone. Never seen such avarice bank. Not even worlds best international bank charge so much for annual debit card fee. Don't deserve to serve trustworthy banking to customers. Impecunious and deceit service. Customer's gonna diminish from this counterfeit bank. Worst experience! Poor & futile bank!
Kindly reverse the amount else won't be using this bank anymore. And will be reaching to kotak senior most escalation matrix!
Awaiting for your quick response.