Kotak Mahindra Bank — UPI transfer

Address:

H.No. 119, Krishna Colony

I sent money to UPI [protected]@ybl from Kotak's account ( UPI: [protected]@kotak).
It is a savings account: [protected].
I had send money to the UPI that's connected to my second account. UPI ref. :[protected]. But the money has not been received at the other end while it has been deducted from the kotak Mahindra's end.