Kotak Mahindra Bank — WORST credit card and customer care service

Address:Mumbai City, Maharashtra

I had ordered only one sarre from my credit card of rupees 239 and I received bill of rupees 1638 /- I called frequently to customer care service for details but didn't received any information from them and secondly they were asking me multiples of questions and I really fade up and frustrate with this kotak bank service which is giving WORST customer service. In my bill, rupees 1399 has added without any info or email, which has written CPP ASSISTANCE SERVICE GURGAO. Please help me to get my money back ruppes 1399. My registered mobile number is [protected] billing address pincode is 400064 and birth date is 27/12/1958
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    Kotak Mahindra Bank
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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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