Kotak Mahindra Bank — Worst Customer Service Ever Had

Address:

Ahmedabad, Gujarat

I have an Salary account with Kotak Mahindra Bank. I saw some charges on the statement, when I called the customer service to inquire about the charges the representative named Santosh Singh told me to refer policies updated in August 2014 and then explained me that the charges are correct. When I asked for a manager he denied instantly. On top of this whole conversation the attitude of the adviser was the worst that I had experienced in my life. Later when I demanded a manager he told me to arrange a call back in 48 hours and told me that the manager is busy now. When I said that I am ready to wait until the manager is free he said he cannot do that. So in-total the customer service received is the worst and the major problem I have with the whole conversation is the attitude of the adviser on the call. I have not seen this type of attitude anywhere and for a banking customer service its worst. If you want any update you can contact me on mj[protected]@gmail.com