[Resolved]  Kotak Mahindra Old Mutual Life Insurance — Premium for kotak assured savings plan insurance have been deducted twice delaying to refund the amount credited for the second time

Address:

Kolkata, West Bengal, 700037

Dear mam/sir,

I had to opt for one life insurance scheme policy no. 03170021 in the year 2015 since i had applied for personal loan in the same mentioned time.In the year 2015 the annual premium was deducted from my bank account as ecs, again in the year 2016 for annual premium before the due date i was getting incessant calls from kotak life insurance department to pay for the premium, i have made the payment of rs 20, 363 through my credit card on 28th mar'16 again the same amount was deducted on 31st mar'16(Due date) from my account as ecs.
I have raised the concern with the kotak life insurance department, they have provided three eta (13th april, 22nd april, 27th april)till date to credit/refund the excess amount that has been debited, i am pretty sure they will keep on delaying the refund payment although it has been communicated to them that i have received my credit card statement and need to pay the amount in few days.

However they are not prioritizing not taking any actions on the pleas but asking me to "solicit my kind co-operation and patience in the interim."

Requesting you to look and investigate into the matter, help me reclaiming the money as aforementioned.

Regards,
Arpita pal chaudhuri