Kotak Mahindra Prime Ltd — Unprofessional, careless and rude service

Address:

Mumbai City, Maharashtra

Previously, I had a VW Polo that I sold off in the month of August (first week to be precise) to Mr Altaf Naik. His financing broker was ADDIS MARKETING. He informed me that ADDIS MARKETING would pay off my dues to KMPL, and the remaining amount would be given to me. Upon handing over payment checks to both us, Addis Marketing employee Mr Ramkumar Dhuriy secretly handed over a NOC request letter to KMPL without my knowledge. Someone from Addis Marketing forged my signature and Mr Ramkumar Dhuriy handed over this letter in person to KMPL.

Mr Santosh Jagtap was the person whom the letter was handed over to at KMPL. Couple of weeks later, I asked KMPL why I had not received my NOC after receiving confirmation of payments being cleared by them. That is when they informed me that they had received this NOC letter. Shocked beyond belief, I directly went to the bank, and spoke to Mr Jagtap and questioned him "why wasn't verification done before handing over the NOC to Mr Ramkumar Dhuriy?" His response was"We get over 100 customers daily, we cannot verify signatures of each and every customer"
I escalated this matter to the grievance department, and still have not received any concrete answer for their blunder.

It is Kotaks duty to verify signatures and with the concerned person, before handing over any confidential document to a 3rd person. Today they have released a NOC document without my consent and verification, tomorrow they may release other documents or information upon a forged document.

As none of the Kotaks representatives have any answer upon contacting them on several occasions via email and phone calls, I was left with no option but to file a FIR against KOTAK as well as ADDIS MARKETING.

It's thoroughly shameful and disgusting that even their grievance department does not show concern for this issue.