Kotak — No action on my request to close the account

Address:

New Delhi, Delhi

I joined a company located in Mumbai who opened my account in Kotak (mumbai branch even though I am the resident of Delhi and was operating from here). After 2 months, the account opened and the details including the cheque book and atm was sent to the HR and not to me which I think is wrong. I wrote an email in Sept to which they responded saying they dispatched and the same was returned and destroyed. However they couldnt give me the tracking number and the later HR confirmed that she has all the things which she never bothered to send as later the company was declared insolvent. I wrote to bank to close my account with the account no. I had but I was informed of the dispatching excuses and no further action was taken. Before the year ended I walked in to Dwarka sec 5 branch and submit a written application and filled a form explaining the situation to which he accepted and said needful willl be done within 7-15 days as they will have to send the details to their Mumbai branch. Since then I havent heard anything from them except the daily account balance which is going in minus. I havent received a single document but these emails with such balance every morning which is so disturbing and frustrating. this is the last resort I could think of which I hope would work.