Kpit — Basic information is missing in EPFO portal

I have joined KPIT in 2012 and been part of it till 2019, but since then I have written nearly 50-60 emails for follow up but no one cares about it.
Nearly 5-6 employees changed their job roles and every time I keep on explaining same situation but no one will take responsibility to close it. Once they ask to send hard copies to Noida and those documents are left like scrape.