[Resolved] Kutchina / Bajoria Appliances — After sales service | |||
I bought a high end kutchina chimney in sept’2019. The company is supposed to provide 3 free services for the next one year. Please note the company does not volunteer the service during the period at intervals (Which it should) instead you have to call and book a service. I booked a service on march’2020. The company failed to send a representative. I excused them due to the pandemic situation. I booked a service again in august’2020, after 10 days of waiting for the service-person to turn up, i called them again, and was assured that they will send someone immediately. Again they failed. So after another 10 days of waiting after i have given them a 3rd chance to respond, i have been forced to raise the complaint in this forum. On 19th sept’2020, the one year free service period ends. My machine has not been serviced even once after installation, in the whole ensuing year. I abstained from servicing the machine from outside the company, as the machine is under warranty period. If the machine malfunctions who is to blame? Kindly redress the issue and oblige. Was this information helpful? | |||
Aug 12, 2021 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support Sep 18, 2020 Kutchina / Bajoria Appliances Customer Care's response Hello, We apologize for the inconvenience caused. We request you to share your contact details, or the docket number against your service request that was shared by us., we will connect with you and assist you. Regards, Team Kutchina | |||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
You shall get the requisite details from this code.
We are not able to trace the details from the machine code number. You may mail us at customercare@kutchina.com or call us at 18004197333 with your contact details. We would arrange for the pending services as per contract. Regards, Team Kutchina