[Resolved] Kutchina / Bajoria Appliances — Annual Maintenance Contract | |||
My AMC for Kutchina for Vogue chimney is getting over on 12/12/2016. As my last of the three services is due, I repeatedly called up Kutchina today at their toll free telephone number from 1pm to 5 pm. Every time I received the automated reply that my call was important to Kutchina but I must call back later as all their executives were busy.Finally at few minutes after 5 pm I was told that the office was closed for the day, I should call them up on next working day. Once I could contact Kutchina's enquiry desk, the lady receiving my call very sweetly advised me to try the toll free number. I tried their website, there also the same toll free number is displayed. It seems Kutchina has deliberately kept only one complaint channel with all 'very busy' executives to thwart the customers once the machine was sold. Alpana Sengupta Was this information helpful? | |||
Jun 23, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support May 23, 2018 Kutchina / Bajoria Appliances Customer Care's response Hello! We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful. Regards, Team Kutchina | |||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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