[Resolved] Kutchina / Bajoria Appliances — chimney model curvy 75 not working

atindas

from Kolhapur, Maharashtra

Address:

Kolkata, West Bengal, 700103

I had purchased curvy 75 chimney from s & p kitchen appliances, birati in jan 18 and installed in feb 18. Since then it had been giving trouble. On complain, the executive came and changed the condenser. But within few days the machine stopped working.
After several complaints and follow ups with the distributor and kutchina customer care they are saying i can not replace the machine of my choice.in such case i have to buy a fresh.

What is the meaning of warranty of the product in such cases? Want a favourable solution..

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Sep 19, 2018

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

Kutchina / Bajoria Appliances Customer Care's response Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected].

Regards
Team Kutchina

Jul 29, 2018

Updated by atindas Today the executive from S & P Kitchen Appliances, Birati visited my placed. He was offering me the options cost of which were much higher than my existing chimney. I dont have the capacity to buy those chimneys. Moreover, his quotes of those machines (Elite DLX and Aster) were also much higher than the market price.He said he can not do anything more.

Under such circumstances, I strongly demand full money return against the faulty machine. Otherwise I shall move to consumer court soon.

Thanks

Verified Support

Aug 17, 2018

Kutchina / Bajoria Appliances Customer Care's response Dear Sir, As per feedback from our distributor, the refund is made to you from their end. Kindly contact us for any further feedback or assistance.

Regards, Team Kutchina

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Comments

atindas

from Kolhapur, Maharashtra

My contact is already available with customer care Kutchina. They said they can't do anything.

Kutchina / Bajoria Appliances Customer Care's response, Aug 17, 2018

Verified Support

Dear Sir, As per feedback from our distributor, the refund is made to you from their end. Kindly contact us for any further feedback or assistance.

Regards, Team Kutchina