[Resolved] Kutchina / Bajoria Appliances — chimney service misguided

Pradyut Chandra

from Mumbai, Maharashtra

Address:

712258

I purchased a chimney from royal sanitary, rishra, west bengal. While installation, the technician misguided and informed that kutchina servicing will be done in 6 months automatically, without any request. Now, almost 9 months, passed by, we called up for technician. He showed that 3 free services are available within 4, 8 and 12 months. After servicing the chimney for the first time, he took the coupon of third servicing citing the previous two has elapsed. How funny... A customer taking a product of the company for the first time and he is not updated of the services available and at the time of providing service, he is informed that service is unavailable due to time lapse. Do you think, we will recommend kutchina to any of my relatives, friends or collegues.
Kindly come out with a solution of providing another free service within 12 months, else i quit and take the issue to authorities and social media.

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Dec 13, 2019

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Kutchina / Bajoria Appliances Customer Care's response Hello!

We understand that your experience with us was not very pleasant. This certainly
does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please provide us with your contact number so that we can proceed with your request. Our executives will surely call you back as soon as possible.

Regards
Team Kutchina