I bought kutchina smarty chimney in june 2018. After 3yrs my motor started making noise but technician was not able to recognise it at that time. Now the noise increased and the motor no more sucks air, the oil spreads all over the kitchen. I booked a service and technician visited and said that the motor must be changed. Motor Price is Rs2400, as soon as i said that the motor has lifetime warranty they clicked my warranty card picture and said that the next day they will send it to office and contact me. 1week passed no response from their side. I filed a complaint through customer care they said they will send a reminder to the service center. After 2days i again called and then they said a request has been sent for new motor. On asking how many days it will take, their response was they dont know.
If i pay, they are ready to provide me the motor immediately but since i claimed my warranty motor, it says out of stock. What type of service is this. The customer care people just keep on saying the same thing again and again that keep waiting. No specific time is mentioned. How long shall i wait for a motor that i must get according to the warranty card. How long should i spoil my kitchen walls?? If you cant give service then directly deny it and stop posting everywhere lifetime warranty motor if you cant provide.
If you can help then help by solving my issue and provide a motor.
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