[Resolved]  Kutchina / Bajoria Appliances — complaint against mr. sudip modak, proprietor of m/s shiba appliences, kamalgazi, authorised dealer

Sub: Complaint against Mr. Sudip Modak, proprietor of M/s Shiba Appliences, Kamalgazi
as well as your company’s service engineer vide case no. [protected]

Sir/Madam,

I would like to inform that I have procured one Kutchina Samrtec(BK) Chimney on March 2017 from Mr. Sudip Modak, proprietor of M/s Shiba Appliances, Pratap Gard, Kamalgazi, Kolkata- 700149. Then I made three years Service Agreement (with spare) with him on February 2018 by payment of Rs.4, 000/- with a agreement period of from 25.03.2018 to 25.03.2021(copy attached).

But at the time of third service on March 2018 under Warranty Period there was a problem of Oil drop from right Vane. So the servicing staff removed the rubber guard and assured to replace the same with in the week. The servicing staff went back without servicing the machine though it was within the Warranty period.

The service staff from M/s Shiva Appliances came two times thereafter but till date no service has been done even I made service Agreement with Mr Modak.

On the other side I registered compliant with Kutchina on August 2018 with case no. [protected]. Your service engineer has visited and checked the machine on last week of August 2018 after my second call. But he has also assured to replace the rubber guard.
The assurance has been given by both M/s Shiva Appliances as well as your company’s service engineer. But still the rubber guard has not replaced by anybody and no service has been done by Mr. Sudip Modak.

Being a branded company the customer will expect proper service within the warranty period as well as service from your authorised agent after signing the service agreement.

I have personally visited Mr. Modak's shop-cum-office about four times and finally I have sent email to him on 10th December 2018 but no action has been taken by Mr. Modak though I have purchased a Brandad Product like Kutchina and even after payment of Rs.4, 000/- for AMC.

Copies of all documents are attached for your immediate action.

My product is running with out service over a period of nine(9) months.
I expect you action my 0ne day or two.

Banasree Pal
Flat-1A, Block-2
Sunny Bliss Apartment
590 Anandapalli,
Garia, Kolkata-84
(near B D M International School)
Ph: 24353377