Kutchina / Bajoria Appliances — Default by kutchina in servicing the chimney

Address:

west bengal

I purchased kutchina chimney from kuthina dealers shri banarasi das enterproses, jaipur, rajasthan on 5th january 2019 vide invoice no. 1491 and it was told to me three to four service will happen and kutchina engineer will come to my home for servicing but till date no service person has come to my home. As in the last year due to mother illness and subsequent death of her i did not notice about servicing but now when i check the same then i found three normal service and one full service supposed to be done but not a single service done neither any engineer has come to my home or contacted, although in the month of march'19 i called on the toll-free number but nobody has come. Then due to my mother's death i forgot the same. But now when i contacted kutchina service center they simply told that servicing will be chargeable. My question company or dealer has not responsibility to remind customer about servicing. How this type of poor service is provided by the company as well as by dealer.
Kindly take up the matter.