[Resolved]  Kutchina / Bajoria Appliances — Extremely bad response from the service provider M/s.C and RC Associates Kolkata 700075

I have renewed my AMC for service of the Kutchina Smartec Chimney on[protected] with M/s. C and RC Associates Kolkata 700075.I found few days ago that the plastic tray in the chimney which is used to collect the residual waste oil is leaking. Accordingly I called the service provider as stated and docketed my complaint about the same. Even after two weeks nobody came to attend the complaint. I had again called them and enquired about it. The person attending my call informed me that there was no docket reference available against my earlier complaint. I had to docket my complaint as a new one.
This is the condition of service provided by the concern even though I am holding an AMC. I'm utterly disappointed with the service of them. Please improve the quality of service of them otherwise I will have to take necessary action in this regard.