[Resolved]  Kutchina / Bajoria Appliances — irresponsible service center of kutchina vogue chimney

Address:

Howrah, West Bengal, 711102

This is for your kind information that the equipments i. E circuit & fan of my kutchina vogue chimney were not working properly so i asked the kutchina service center, situated 67/7, college road, howrah-3 from where we purchased the product. They had sent a person who brought those products on 21st of may 2018 & also i have made a payment of rs.2683/- for annual maintenance on that day.
But till date neither i received any communication from your service center end nor the equipments.
We have been calling to the kutchina service center since a month and every time we have been told that the servicing guy will call us & the equipments will be delivered today or tomorrow but it never happend. I have asked several time to give me the equipments but every time they harrased me.
Never expected such irresponsible behaviour from a trusted brand like yours. Kindly focus on maintaining the quality and service instead of advertising.
I wanted to escalate this as we did not get the response properly, very irresponsible act. While we were buying the product we have been told that the servicing will be quick but now the situation is different.
This type of customer service is not at all acceptable. Please do the needful at the earliest otherwise i will go to the higher level as well as consumer forum.
The attachments are given below.
- bhutnath surai (Ph-[protected])