[Resolved]  Kutchina / Bajoria Appliances — kutchina chimney amc service - poor response

Address:

Kolkata, West Bengal

Madams/sirs,
I have an amc with bajoria appliances pvt. Ltd. Kolkata (Amc no. 018949) which is valid upto april 2019.
I had a service due in dec'18 for which i had tried to contact through their customer care no. [protected] several times on 23rd dec'18, but i was made to hear only music from the other end of the phone. On 24th dec i could fortunately talk to their rep who informed that service person would visit within 3 days; but to my dismay nobody turned up for amc service.
I contacted customer care again on 29 dec when they booked my complaint and service request. The service person contacted me on 30th dec and told that he would visit for service on 31 dec at 4pm. But he didnot turn up for service on 31st dec. Today i again contacted the service person and i have requested to come tomorrow 2nd jan at 10.30am.
I would just request you to kindly note the ordeal that i had to go through from 23rd dec'18 for a mere chimney service with prepaid amc and that till date the servicing has not been done.
Would request m/s bajoria appliances pvt. Ltd. Kolkata to be more humane and customer friendly so as to lessen the harassments of the sort that i have been going through.

Also, pl ensure that their so called 'customercare' personnel receiving phone calls be a bit humane and really care for the customers.

Regards.

Kalpana patra.