[Resolved] Kutchina / Bajoria Appliances — kutchina chimney smartec model pending servicing | |
I purchased one kutchina smartec chimney from "srijoni" dealer nagerbazar, kolkata in july, 2019. As per the purchase agreement, i was supposed to get 3 free services + 2 additional services. Till today srijoni has provided only 1 incomplete free service. With great persuation, i got another service from the kutchina head office after complaining through this portal and i was told by the company that during lockdown in april - may, no service could be provided and additional two months grace period would be given on completion of one year. Since july 2020, i have been complaining to mr datta, the owner of srijoni dealer, nagerbazar as well as to kutchina service center and local kutchina head office for providing a service for my kitchen chimney. Mr datta has given several dates but nobody turned up for the same till now. Kutchina service center also gave me a docket no about a week back and nobody turned up. Please take necessary action so that a consumer like me gets relief. Col a k das. [protected] Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. | |
5 Comments | |
Comments
No action has been taken till now and nobody contact us. Till now we are not able to use our chimney.
Reply
My no [protected].email: [protected]@yahoo.co.in
My no [protected].email: [protected]@yahoo.co.in
Kutchina / Bajoria Appliances Customer Care's response, Oct 7, 2020
Verified Support
Dear Sir,
As updated by our service associates, your complaint was attended by technician. Kindly get back to us for any further feedback or assistance required. Thank you, Team Kutchina
As updated by our service associates, your complaint was attended by technician. Kindly get back to us for any further feedback or assistance required. Thank you, Team Kutchina
Dear Sir,
Thank You for sharing the details.
We have initiated with your service provider for the call to be done at the earliest . your service request would be attended by the next two days, by[protected]
Regards,
Team Kutchina
Thank You for sharing the details.
We have initiated with your service provider for the call to be done at the earliest . your service request would be attended by the next two days, by[protected]
Regards,
Team Kutchina
Kutchina / Bajoria Appliances Customer Care's response, Oct 7, 2020
Verified Support
Dear Sir,
As updated by our service associates, your complaint was attended by technician. Kindly get back to us for any further feedback or assistance required. Thank you, Team Kutchina
As updated by our service associates, your complaint was attended by technician. Kindly get back to us for any further feedback or assistance required. Thank you, Team Kutchina
91%
Complaints
592
Pending
23
Resolved
530
20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157