[Resolved]  Kutchina / Bajoria Appliances — kutchina smartec

On 27/11/2017, I had bought an electric chimney KUTCHINA SMARTEC BLACK from N C Sales and Services, 175 /1 Sahapur Colony, New Alipore, Kolkata – 700053 . Their representative Mr Somnath Roy assured me at the time of sale that good after sales back up and support would be provided but i have been misled and feel cheated .
It has been nine months since i bought the chimney as mentioned above not one service has been carried out nor has any representative of the company or the seller contacted me. First I called Mr Somnath Roy who ignored my calls, then I called N C Sales and Services, no help was provided and they were very rude .
Then I called the Kutchina help line number . The service request was taken and the same was allocated, after quite a few days and several phone calls to N C Sales and Services, 175 /1 Sahapur Colony, New Alipore, Kolkata – 700053. The technician showed up without intimation he demanded turpentine oil, Kerosene oil, cotton cloth and a host of other items. That, these items have to be provide by me was not told to me when I called KUTCHINA, nor was I informed of this at any time prior to the sale or at the time of the sale .
Since these items are not stored in the house i asked the technician to come the next day, he did not show up .
My experience with N C Sales and Services, and Kutchina has been terrible . I regret my decision, and hope that by sharing my experience it will prevent somebody else from making the same mistake .

Prashant