[Resolved] Kutchina / Bajoria Appliances — left side motor repairing case of kutchina vogue | |||
Hi, This is abir chattopadhya and moumita chatterjee from ad-1 sector-1, salt lake, wanting to lodge a complaint against one of your service centres. We bought one kuchina vouge kitchen chimney in 2015. Last 6/5/2018 the big left motor of our aforesaid chimney got disabled against which we registered a complaint at you registered service centre "business marketing technology group on the phone numbers [protected] / [protected]. The address of bmt is surprisingly bizarre one"jadavpur university, kolkata - 700032, appearing enough fake in its type. However, on the very next day your serviceman 'sujit mondal' bearing phone number [protected] came and had taken the motor on saying that the coils got disabled/burnt/decayed. We were assured to get the motor back on 13/5/2018. The complaint service number was kbmt-0922g. Since then, nobody responded from your side. After 17th may we started calling on all numbers of the service centre. Respondents of those above mentioned numbers at every time said false promises to get that back sometimes within one day, or two days etc. Nothing happened in reality. Meanwhile we told the respondents (Mostly picking up on fake names) about our suddenly popped up medical emergency in this current week. On 21st of may, being promised to get the motor back, we again called on [protected] at least 20 times since morning. Every time they made fake promises of giving that back on that day. We had hot exchanges too and every time they remained so arrogant that on being alerted of complaints (Even police complaints) they not only remained casual, but told us to do so. The day ended with no result even after the promise of sujit mondal "i am coming" at around 8pm. After that he number of times disconnected our call. My question is to whosoever you that 'is this the quality of your company service?' 'is this your corporate social responsibility' we are being verbally harassed since last 10 days which is no less than being abused. I want to request you kindly resolve the matter as soon as possible without any further remedial word. We want our chimney in working condition. I hope your effective response will restrain us to knock consumer forum. Thanking you Abir chattopadhyay, [protected] Moumita chatterjee, [protected] Abir. [protected]@gmail.com Was this information helpful? | |||
Jun 24, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support May 23, 2018 Kutchina / Bajoria Appliances Customer Care's response Hello! We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to kindly give us some time to have a check and do the needful. Regards, Team Kutchina | |||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
I had raised a service request for my hobb few days back. however there was no response from the company after visiting my place once. let me know if at all it can be repaired.
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina