Kutchina / Bajoria Appliances — New Chimney Suction Not Working as Expected

Address:

Mohammadpur, Belda, West Bengal, PIN-721424

I have been using a Kutchina chimney for the last few years and am more or less happy with the product and that is the reason why my parents bought another chimney in a few months back and this time the experience has turned out to be very much frustrating with the product and service.

Within a month after purchase, we found the excess oil is not being cleaned from the inside of machine and that falls from the machine ceiling into the food while cooking. Hope you understand how serious and unhygienic the problem is !! We tried an autoclean function but that solved the issue for just a few days, less than a week. The machine is just a couple of months old and we have approached for service many times meanwhile.
Everytime a service person visited, just gave random suggestions that machine alignment is not correct and cleaned the machine manually with a confident assurance that the oil drop would not occur again . But, that has always turned out to be a very temporary solution. Firstly, Kutchina people only installed the machine, so it seems there was fault in that itself, then the last service person suggested that the inside oil need to be cleaned manually every 1-2 weeks for a family of 2 old people having less oil food. A machine meant for a particular job and sold it for Rs. 22K and then asked the customer for manual cleaning every 2 weeks? I am very much annoyed with this sort of incompetent and unprofessional behaviour in the name of service and its a harrasment for my old parents living alone.

I know autoclean does not clean everything and manual cleaning is needed, I do the same for my old machine every 3-4 months and its been working fine for the last 4 years but with this better suction and costlier machine, it is being asked to clean on every 1-2 weeks. I am surprised that none in service is ready to think for a while that there can be a possibility of machine fault which is the actual reason in my view because the suction is not working as it should be.

I have attached the purchase documents which has all details of the customer (hope you can find out service history) and a picture of the kitchen where we see oil drops are visible on the wall even after a high suction machine is installed.

I believe there is fault in the machine itself and we need replacement of the same as multiple services failed to resolve the problem and that is within very less period from purchase. Request you to look into this matter with priority and do the needful to get it replaced. I am anxious that my old parents are facing health issues for the bad oil being mixed into the food, please help.

Looking forward to your response. Mob: +91 [protected]