[Resolved] Kutchina / Bajoria Appliances — No person coming for serving since last one month. | |||
I have called your helpline no to book for free servicing one month ago. I have requested that if the person can visit our home on weekend as me and my wife both are working & not available during weekdays. The representative said she will look in to it & even confirmed that the person who would be visiting us will give a call prior to coming. One month passed away but still i have neither received any call from the center. When i called up today & provided the docket number they don't have any reverts. Just trying to manage me that she will call back. I have purchases the machine with my hard earnings & if any damage happens to the same due to your negligence you have to replace the same with new machine. As my machine require servicing but you people are not bothered to provide the same. The quality of service post sales is very poor & its not even matching the Brand name of kutchina. Ultimately your brand name is on stake as you service is just pathetic even worse. I have purchased the chimney in march 2016 & first service is due for which i have to follow each & every one. Its a very small request with no major concer i am just cluless how such a big company is running with no service armours. Kindly find the docket no provide by your representative: 11270816. Hope to hear from you soon. Regards Aurav das [protected] [protected] Was this information helpful? | |||
Jun 25, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support May 23, 2018 Kutchina / Bajoria Appliances Customer Care's response Hello! We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to kindly give us some time to have a check and do the needful. Regards, Team Kutchina | |||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina