[Resolved]  Kutchina / Bajoria Appliances — Non Addressal of a problem

Address:

Kutchina Customer Konnagar

On 9th of June I registered a complaint in Kutchina Customer regrading non functioning of my purifier. On 11th of June of the technician visited and changed the pre carbon filter. But still my purifier was not working so a senior technician visited and asserted that my RO membrane filter was not working and I need to replace that.
It took over 6 days for them to replace the RO filter and on 17th June RO membrane filter was changed. It wasn't even a complete week before my purifier stopped working on 24th June. On 25th June I registered a compliment and then upon visit they changed a part of ₹450.
I repeatedly informed them that my municipality water supply timing is from 11-1:30 PM. Yet they sent technician at 2:00 PM. At that time it was not possible for me to check the purifier since water supply was absent. I informed the technician Mr. Pappu regrading so, but he insisted upon to replace the part. And upon replacement when I asked to pay amount at 4PM when my water supply will restore. But Mr. Pappu behaved unprofessionally and demand the amount to be paid immediately and nothing will go wrong. When water supply restored at 4PM my purifier filled up in just 7 minutes which usually takes to fill up about 30 minutes to fill. And after filling water started to spill vigorously. The only reason my purifier was filled up so quickly due to the fact that it filled the water without even purifying.
I don't know what kind of service is this or this is a nasty trick By Kutchina appliences to sell spare parts forcefully. Very unpleasant experience from Kutchina and I would never recommend anyone to buy any product from Kutchina appliences.