[Resolved]  Kutchina / Bajoria Appliances — offensive behaviour

Address:

Kolkata, West Bengal, 700078

I am susona majumder. My mother ballari kundu has bought chimney from kutchina.
We want to lodge a complaint against :
1. Technician - swapan dutta
2. Front desk - sharmishtha dutta

Branch - beliaghata. Kolkata, west bengal

Reason: when the technician came to install the chimney, he was asking for the pipe. But at the time of delivery we did not receive any pipe and we were not even awared of the fact that pipe comes as extra not inside the box. Anyways when we told this, the technician started behaving in an odd way... He starte telling "why have u signed the form then... Go and search... It might have kept somewhere... Search properly... Call ur daughter in the office... Ask her about the pipe"... We kept on telling that we dont know.. Inspite of that he started searching under our dianing table, our cupboard.. Who gave this odacity to search our house and behaving in this way to the senior citizens, our mom and dad.. As they were only there. After that we came to know that the mistake is from kutchina's end... They forgot to give the pipe at the time of delivery... Now when we complain this to the front desk executive, of beliaghata branch... She was just trying to justify the technician... Not even listening to what we are saying... As if we were lying... I told her that the way the technician behaved it was as if we were deliberately hiding the pipe... And why the technician is searching our house... She did not belive, on contrary she started telling "why have u then signed the form that day... I understood everything"... Is this the behavior, a client should receive from kutchina... If this is so, then i must say that i am very much unfortunate, that i became ur customer

I have all the telephonic conversation recorded in my phone (In bengali)... So that i can produce at the time required

Hope u will investigate, and take serious action against this two ill behaved employees of kutchina