[Resolved]  Kutchina / Bajoria Appliances — One no. round oil collector pot for kutchina chimney (sleek model)

Address:	Kolkata, West Bengal, 700028
Website:	kutchina.com

Ref: amc no. - 009399, code no.[protected], model - sleek, machine code
No. - c[protected] & invoice no. - 69680

Dear sir / madam,

With reference to the subject mentioned above, this is to inform you that
I have purchased this machine on 13/03/2011. from 12/03/2012 to 21/03/2018
Under annual maintenance contract (amc) with your company. last amc done
On 21/03/2015 with 3 years contract till 21/03/2018. upto december’2014,
Your company’s service was most grateful but after december’2014 it is
Till very poor service. as for example, last complain was lodged on
23/09/2016 (docket no. –[protected] and your service engineer contacted
Me on 01/10/2016 after repeated complain over toll free telephone no. –
[protected]. every time, i have docketed for any type of complain and
After more than 10 (ten) days over to serve the service from your company.

My second complain is that the above docket no. is booked for replace the
One no. round oil collector. but your service engineer intimate me over
Telephone on 01/10/2016 and 03/10/2016 that the same oil collector is
Chargeable even the machine is under amc. this is not fair deal as the
Reputed company and even when the amc is done, you are liable to serve
This round oil collector pot free of cost.

For your kind information, anywhere not written that party must be pay for
This type of parts under amc contract paper.

Thanking you,

Yours faithfully,

D/-
(tanima saha)
Mobile no. – [protected]