[Resolved] Kutchina / Bajoria Appliances — poor quality of water filter purica dlx needing regular maintenance. also responsiveness of the customer service at silchar

Samadrita Paul choudhury

from Tinsukia, Assam

Address:

Cachar, Assam, 788005

Bought the purifier on january' 2016 worth rs.18000 plus. Already spent around 10, 000 on its maintenance in 2 years. Water quality keeps deteriorating. More over the service persons here are amateur. Last time a service person came after which my filter is constantly leaking. Called him 3-4 times but he always cancels the call.
Dissatisfied with the service. Evertime they charge around rs.300 to rs.400.
Never expected such irresponsible behaviour from a trusted brand like yours. Kindly focus on maintaining the quality and service instead of advertising.
A waste of nearly rs
30000.

Was this information helpful?

No (0)

Yes (0)

Jun 29, 2018

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Kutchina / Bajoria Appliances Customer Care's response Hello!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful. You can also get in touch with our customer care executive on our toll free number[protected] for quicker responses.

Regards,
Team Kutchina