Kutchina / Bajoria Appliances — rude behavior of engineer and worst service

Address:

Bajoria Entertainment Pvt. Ltd 20 Chinar Park, Bajoria Towers Club Town Enclave Chinar Park, Rajarhat Kolkata – 700157 ,Pin- 700157 Ph: 1800 419 7333

Hi kutchina
This is very unfortunate for me after buying kutchina chimney; i've to struggle for service. I observed the post-sale service of kutchina is not up to mark or customer-oriented.
First, i didn't get any service call from kutchina that my first free service is due. I was expecting a pro-active service call from the kutchina in case i forgot; now i am considering why i will pay amc and buy another chimney for my 2nd floor.
Secondly, when i contacted the engineer who does the installation here; he told me to come on time tomorrow but when i contacted him today, initially he didn't pick up the call but when he picked up, he denied to come and told me to contact the call centre. I was amazed by his response, he wasted my time; i work from home and postponed all of my work for another day. but very irresponsibly & rudely he denied the service and the approach he used was completely unacceptable. I wasn't expecting such behaviour; even he told me if i want, i can make a complaint about him as well. The confidence of his in this regard very convincing like kutchina have no policy towards irresponsible or misbehaviour engineers. however, i have contacted the service centre and done my service booking ([protected]) and complain about him as well but no one has contacted me yet and no action taken anyway. I also requested the operator to not to send him or any such people who don't know how to behave with the customer. Send anyone apart from him, i am fine with that.
I am expecting action in this regard and the resolution of my service call at your earliest.
Machine code no[protected]

Suraj nair