[Resolved]  Kutchina / Bajoria Appliances — service man

Address:Jaipur, Rajasthan, 302024

I purchased a chimney in march. It's first service was due long time. A person called up 15 days back and took my address but didn't turn up. Three days back another person claled up and took address but he also did not come that day. Today he came when my mother was alone and who couldn't come down to open the door. She requested the person to come after 2 p. M but that person refused and was very very rude with my 70 years old mother. He told her that now whenever he will get time in future he will come.
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Oct 8, 2018
Complaint marked as Resolved 
Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2018
Kutchina / Bajoria Appliances Customer Care's response
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected].

Regards
Team Kutchina
Complaint comments 

Comments

Sir, I have a kutchina Smartec model and is under AMC till Aug 2020...But the periodical servicing every three(03) months as per norms is not being provided to me from the last month...i had called the asansol Oliya Appliances office several times but to no help...please look into my greivance..
Kutchina / Bajoria Appliances Customer Care's response, Sep 12, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina

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    Kutchina / Bajoria Appliances Address
    20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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