[Resolved]  Kutchina India — Inadequate servicing junder amc

Whenever I make a call for servicing, the operator would promise to get the servicing done within 02 days. but no one would appear for doing the servicing. I have to call time and again for getting the servicing done. This date i.e. 21.05.16 I called about 15:00 Hrs. The operator asked me to hold the line after asking my name and never came back. When I called again, she uttered "call from the same number" and disconnected the line abruptly. On calling again she attended and said she will sent service person next month. I informed her that already scheduled period is over. To which she said if you are not satisfied then don't get the AMC renewed. I told her that she cannot advice that in her individual capacity and I would like to lodge a complain for inadequate and delayed servicing. To which she replied that any complain will come back to her only and will not have any effect.
I am dealing will a company and not a individual. The customers should be dealt with politely and should not be discouraged from doing or renewing their AMC.